Customers may request a return within:

Example: "30 days from the date of delivery."

Do not publish an unverified return period.

The return period begins according to the return policy terms applicable to the order.

Return requests submitted after the applicable return period may not be eligible for a refund unless required by applicable law.

To be eligible for a return, products should generally:

• Be unused
• Be in their original condition
• Be clean and undamaged
• Include original packaging where reasonably required
• Include original accessories, parts, manuals, and other items supplied with the product
• Be returned within the applicable return period

Certain products may have additional return requirements due to hygiene, safety, electrical, or product-specific considerations.

Products must be returned in a condition that allows them to be inspected and, where appropriate, resold.

DRIXFIT may reduce or deny a refund where permitted by applicable law if a returned product has been:

• Used beyond reasonable inspection
• Damaged
• Altered
• Missing components
• Missing accessories
• Returned without required packaging
• Soiled or contaminated
• Damaged due to improper handling

This does not affect any mandatory consumer rights that may apply under applicable law.

Certain products may not be eligible for return where permitted by applicable law.

These may include:

• Products marked as final sale
• Personalized or customized products
• Used products where hygiene or safety considerations prevent resale
• Products damaged through misuse
• Products missing essential components
• Gift cards, where applicable
• Other products specifically identified as non-returnable on the product page or at checkout

Do not classify a product as non-returnable unless the restriction has been verified and is legally appropriate.

To request a return:

Once your return request is received, DRIXFIT will review the request and determine whether the product qualifies for return.

If the return is approved, you will receive instructions regarding:

• Return shipping
• Return address
• Required documentation
• Packaging requirements
• Any other applicable requirements

Do not send products to an unverified address.

Return shipping responsibility depends on the reason for the return and the applicable DRIXFIT return terms.

Customer-initiated returns: The customer is generally responsible for return shipping costs unless otherwise specified by DRIXFIT.

Defective or incorrect items: If the product received is defective, damaged, or incorrect, DRIXFIT will typically provide a prepaid return label or reimburse reasonable return shipping costs.

Return shipping instructions will be provided when your return is approved.

Once DRIXFIT receives your returned product, it will be inspected to verify that it meets the return eligibility requirements.

DRIXFIT may:

• Accept the return and issue a full refund
• Accept the return and issue a partial refund if the product does not meet return condition requirements
• Reject the return if the product does not qualify for return

You will be notified of the inspection outcome via email.

If your return is approved:

• Refunds will be issued to the original payment method used for the order
• Refund processing typically begins within 5-10 business days after the returned product is received and inspected
• The time for the refund to appear in your account depends on your payment provider
• Original shipping charges may not be refunded unless the return is due to a DRIXFIT error

You will receive a refund confirmation email once the refund has been processed.

DRIXFIT may offer exchanges for certain products, subject to availability.

To request an exchange, contact DRIXFIT Support and provide:

• Your order number
• The product you wish to exchange
• The product you would like to receive

Exchange availability and processing times vary depending on product availability and location.

International return policies may vary based on your location and applicable laws.

International customers are responsible for:

• Return shipping costs unless the return is due to a DRIXFIT error
• Any customs fees, duties, or taxes associated with the return shipment
• Ensuring the return complies with customs and export regulations

Contact DRIXFIT Support for specific international return instructions.

If you receive a damaged or defective product:

• Contact DRIXFIT Support immediately
• Provide photographs of the damage or defect
• Provide your order number and product details

DRIXFIT will work with you to resolve the issue through:

• A full refund
• A replacement product
• Store credit
• Another mutually acceptable solution

For return requests, questions, or support:

DRIXFIT reserves the right to update this Returns & Refunds Policy at any time.

Changes will be posted on this page with an updated effective date.

Your continued use of the DRIXFIT website and services after changes are posted constitutes acceptance of the updated policy.